About the role
Job Title: Operator, Flexcar Global Security Operations Center Location: Marietta, GA Position Type: Full-time – Non Exempt Salary: $25.00 - $28.00 + Benefits Day 1
Who We Are Flexcar is completely reimagining car ownership. Buying a car is expensive, and leasing locks you in. So, we created a better way: flexing. Flexcar gives people their own car with one monthly payment that includes insurance, maintenance, roadside, and registration, plus the freedom to swap, keep, or return it as life changes. It's more affordable, more flexible, and more enjoyable than buying or leasing. By combining operational expertise with technology, data, and AI, we're transforming every part of the customer journey. We're scaling fast, and we're building the next generation of leaders to scale with us.
What You Will Do * Monitor Flexcar sites and complete regular log entries
* Monitor a 24/7 dedicated email and phone line to assist with supporting company vendors
* Escalate to security management and document site events involving law enforcement or 3rd party security response
* Monitor, collect, and document critical information related to global and regional incidents that may impact locations, operations, or assets
* Assign routine 3rd party dispatch activities and communicate assignments to appropriate sites and stakeholders
* Review incoming alarm notifications and respond in accordance with established procedures
* Document all security events, actions taken, notifications, and outcomes accurately and thoroughly
* Protect confidential, sensitive, and proprietary security information
* Perform other duties assigned by GSOC supervisors and management related to security, safety, and GSOC operations
What You Will Have * Prior experience in physical security operations, risk management, loss prevention, or operations center environment
* Excellent verbal and written communication skills * Strong critical thinking and analytic capabilities
* Strong written and oral communication and people skills
* Valid driver's license required and flexibility to work evenings and weekends as needed
* Ability to understand and use various security systems and technologies; video management/review systems, electronic access control, emergency notifications, alarms, and standard office software
* Strong attention to detail and situational awareness
* Ability to evaluate information, prioritize incidents, and follow established escalation procedures
* Ability to prepare accurate, clear, and concise incident reports and operational logs
What Tops The Tank * Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time
* Save for Your Future! 401(k) with company match from day one of hire
* Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one. Wellness Programs, Flexible Spending Accounts, Health Savings Account, Life and Disability Insurance
* Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
* Weekly Pay and Employee Referral Bonus
* Uniforms