About the role
Eaglestar Property Care LLC is looking for a Field Service Technician to join our team. The Field Service Technician will be based Huntsville, AL and is responsible for providing on-site client installation, repairs, and maintenance of their equipment.
The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.
Responsibilities:
* Support the client – Oversee all network services and perform tests on equipment and circuits. Troubleshoot issues and resolve any requests or concerns that come up in a timely manner. Perform tests to ensure systems are error-free. Maintain relationships with customers and follow company guidelines. * Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory, including vans and trucks.
About Eaglestar Property Care LLC:
EagleStar Property Care LLC is a property maintenance company dedicated to keeping every property safe, secure, and well-maintained while prioritizing tenant satisfaction and delivering reliable, high-quality service.
At EagleStar Property Care LLC, we offer multiple payment options, including Zelle, Cash App, Venmo, and direct card payments.
Once a contractor completes a job, we follow up with the tenant to confirm their satisfaction with the quality of the work. If everything is satisfactory and all required documentation has been submitted, we aim to release payment on the same day.
For Vacant properties, contractors must provide clear and complete before, during, and after photos to document the work performed and ensure proper quality control.