About the role
ERP Training & Support Officer to support the effective use of our Enterprise Resource Planning (ERP) system, Microsoft Dynamics 365 Business Central.
The successful candidate should have a good understanding of business processes, strong system aptitude, and the ability to train and support users in a practical and easy to understand manner.
Key Responsibilities
* Develop a strong working knowledge of Microsoft Dynamics 365 Business Central. * Train and support employees across different departments. * Prepare simple user guides and training materials. * Troubleshoot user and system related issues and identify corrective actions. * Understand business processes and ensure users are applying the system correctly. * Assist with system testing and process validation. * Identify recurring issues and recommend improvements to training or system use.
Qualifications & Skills
* Diploma or Degree in Business, Management, Information Systems, Computer Science, or a related field. * Good understanding of general business processes. * Strong communication, training, and troubleshooting skills. * Strong computer literacy and the ability to learn new systems quickly.