About the role
Job Description
Job duties include, but are not limited to:
As a Veterinary Receptionist, you'll be one of the first friendly faces our clients and their pets meet. You'll help create a welcoming experience while keeping the veterinary hospital running smoothly.
Responsibilities include:
* Greet clients and patients, providing friendly and professional customer service. * Maintain a clean, organized, and welcoming reception area. * Answer phone calls and emails, respond to questions, and direct inquiries appropriately. * Schedule veterinary appointments and help manage daily hospital flow. * Check clients in and out, process payments, and assist with front desk administrative tasks. * Communicate client concerns to the veterinary team and provide compassionate support during difficult situations.
This role involves working in a veterinary environment with animal-related odors, noises, waste, and potential exposure to bites, scratches, and contagious diseases.
We're committed to your growth! Whether you're looking to strengthen your skills or advance your career, you'll have access to virtual and hands-on training and continued development opportunities.
Qualifications
What We're Looking For
* Previous veterinary receptionist or veterinary experience preferred (1 year is a plus). * Friendly, compassionate, and professional with a passion for helping people and animals. * Strong communication, customer service, and organizational skills. * Ability to multitask, prioritize, and stay organized in a fast-paced environment. * Comfortable using computers and learning new systems. * Dependable team player with a positive attitude and desire to learn and grow.
Additional Information
We offer our staff:
* Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) * Employee Assistance Program * Paid Vacation and Sick Time for ALL Employees * Paid Bereavement Program * Paid Parental Leave Program * Competitive Compensation * Continuing Education Allowance (applies to licensed/registered/certified roles) * Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program * Career Development Opportunities * Referral Bonus Program for most positions! * Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) * Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.