About the role
Collections Specialist
Pomona, CA — 100% on-site
Employment type: Full-time
$25-$40/Hour, DOE
About the company
We are working with an established, fast-growing contract manufacturer of personal care, beauty, health, household, and pet products. We partner with national brands and major retailers to take products from idea to store shelf, producing thousands of active SKUs from our regulated manufacturing facilities. The compnany has grown significantly, and we're building out our finance team to keep pace.
About the role
This is a newly created, on-site role for an experienced Collections Specialist who thrives on complex accounts. You'll own collections for a large, high-volume B2B customer base that includes national brands and big-box retailers, where getting paid means navigating deductions, chargebacks, vendor compliance rules, and retailer payment portals. You'll be the person who untangles the hardest accounts, protects cash flow, and builds the processes for a function that's growing with the business.
What you'll do
* Manage a high-volume portfolio of B2B and retail accounts, driving timely collection of past-due balances and reducing DSO * Research, dispute, and recover retailer deductions, chargebacks, short-pays, and compliance fines * Navigate retailer vendor portals and remittance systems to reconcile payments, match remittances, and resolve discrepancies * Resolve complex, multi-invoice and multi-PO disputes involving pricing, shipping, returns, and promotional allowances * Partner with Sales, Customer Service, Logistics, and Accounting to find the root cause of disputes and prevent repeat issues * Maintain accurate AR aging, collection notes, and account documentation in the ERP * Escalate high-risk accounts, recommend credit holds, and support credit reviews * Prepare collections and deduction reports for Finance leadership * Help build and improve collections processes as this newly created function grows
What you'll bring
* 3–5+ years of B2B collections experience, ideally in manufacturing, CPG, or distribution * Proven success with complex collections — multi-invoice disputes, aged balances, and difficult accounts * Hands-on experience collecting from major retailers (big-box, mass, grocery, drug, or club), including deductions, chargebacks, and vendor compliance claims * Working knowledge of retailer vendor portals and remittance/EDI processes * Experience in an ERP system (e.g., SAP, NetSuite, Oracle, Epicor, or similar) * Strong Excel skills (VLOOKUPs/XLOOKUPs, pivot tables, reconciliations) * Persistent, organized, and detail-oriented, with a track record of measurable results (reduced DSO, recovered deductions) * Thrives in a fast-paced, high-volume environment and learns quickly * Stable work history * Able to work on-site full-time
Nice to have
* Experience in contract manufacturing, private label, or co-packing * Background in personal care, beauty, household, or health products * Experience with deduction management tools or retailer portals (e.g., SPS Commerce, Retail Link, Vendor Central, or similar) * Experience helping stand up or formalize a collections function * Bilingual (English/Spanish)