About the role
🚀 Sales Operations Specialist
📍 London, UK | 🕒 Full-time | 📅 Starting ASAP
With over 20 years of making the complex simple, Kubus enhances customers experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability.
Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community.
👥Our Values:
* Passion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change. * Agile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs. * Community - Building strong relationships, supporting one another, and creating an environment where everyone can thrive. * Expert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value.
🏢The Role:
To work in partnership with the Sales team to deliver an outstanding customer experience. This role will be the vital link between Sales and all other departments, ensuring information flows smoothly and communication is clear. Your support helps the team maximise their selling time and keeps our customers happy.
🔧 What You’ll Be Doing:
* Partner with Sales to provide a high level of support for our customers, including basic quotations and resolving any related queries. This role is also a point of escalation when the Sales Manager is not available. * Work alongside Sales to maximise their prime selling time by handling customer tasks and communications and escalating when appropriate. * Maintain accurate team data in Salesforce and other systems, taking ownership of, and facilitating correction of errors. * Ensure quotes are correct and train team members on quoting processes and system updates. Be the expert on the desk for quotes, becoming the single point of truth for all quote training. Being the guardian of the sales process in the sales teams. * Monitor and process sales orders and PO’s, quickly identifying and escalating issues to keep the sales cycle running smoothly and acting as the Sales owner for all orders. * Manage sales back orders, keeping the customer order book up to date and ensuring timely shipment of allocated stock, including special call-off or loan orders. * Stay up to date with systems and processes to ensure smooth order handling for customers, following all company policies and procedures. * Support controlled cancellation, RMA, and corrective processes with Finance, Distribution, and Purchasing. * Collaborate with Technical and Distribution teams to complete technical tasks, ensure compliance with Statements of Work, POC and provide regular billing and feedback to Sales and customers when required. * Create leads in Salesforce when new opportunities arise from meaningful interactions with our customers, ensuring they are appropriately followed up. Manage and support the Marketing team with the smooth allocation of Salesforce leads to the relevant sales team member.
🎯 What We’re Looking For:
* Strong customer focus with a knack for finding solutions and building long-term satisfaction. * Self-motivated and able to work independently. * Strong character with the ability to challenge others appropriately when required. * Proven experience in sales administration and customer service. * Excellent at managing priorities and multitasking. * Professional, clear communicator. * Skilled in MS Excel, Word, and Outlook. * Experience with NetSuite or Salesforce is a plus.
🏆What you’ll get:
* Competitive salary & bonus scheme * Private healthcare & healthcare cash plan * Pension contributions above minimum requirement (matched up to 7%) * 25 days holiday + bank holidays upon starting, increasing by a day each year to a maximum of 30 days * Salary sacrifice electric vehicle scheme * Enhanced parental leave * Technology scheme * Cycle to work scheme * Reward & recognition portal – including discounts/cashback at hundreds of retailers
This is an exciting opportunity to join Kubus' London Team during an exciting period of growth!
📍 Based at: Kubus, London, City of, EC2N 2AT | 📞 +44 (0) 1285 771 600 | 🌐 kubus.com