About the role
About monday.com
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organisations work and outpace their competition.
About the group / About the team
monday.com's team is growing and we are looking for a Professional Services Team Manager to join our team in London! In this role, you will lead and grow a team of Forward Deployed Consultants responsible for implementing the monday.com's AI Work platform for our customers. Your team is responsible for advising and consulting with customers to build and optimise solutions using monday.com products. We’re looking for a results-oriented team leader with a demonstrated track record of successful customer outcomes.
About the role:
* Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity
* Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch
* Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.
* Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.
* Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.
* Drive the strategy to onboard, enable, and expand usage and revenue with customers.
* Maintain accountability for team operations and the KPIs used to measure the team’s success
* Recruit, hire and train new team members.
* Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale
Requirements:
* 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms
* 3-5+ years of people management experience
* Extensive experience with project management, CRM, service desk, and/or collaborative work management software
* Experience delivering or overseeing AI-related implementations - including AI workflow automation, AI-powered platform features, or AI transformation projects
* Familiarity with AI tools and the ability to advise customers on how to incorporate AI capabilities into their workflows and solutions
* Ability to successfully navigate complex organisational structures (internal and external)
* Comfortable transforming department strategy into tactical initiatives and executing on them
* Process-focused and metrics-driven (desire to instil a process that can scale)
* Experience estimating delivery effort and creating Statements of Work
* Highly effective communication and interpersonal skills
* An amazing team player who can collaborate with multiple internal and external stakeholders.
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