About the role
Job Title: Leasing Agent Location: Syracuse, NY Job Type: Full Time, On-site Compensation and Benefits * $20-22/hr + Commission/ Lease * Health Insurance * PTO and Holiday Pay * Quarterly Leasing Bonus
Overview: Our apartment community is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach. As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home. Ideal Candidate Profile: We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is: * Humble: Open to learning and growing while supporting the team * Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance * Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities
You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience. Key Responsibilities: Leasing & Sales * Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process * Present available units and community amenities in an appealing, persuasive, and informative manner * Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle * Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics * Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies * Follow up with prospects via phone, email, and CRM systems to convert leads into leases
Marketing & Outreach * Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events * Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc. * Track traffic and leasing performance using internal reporting tools * Coordinate move-in logistics, welcome packages, and resident orientations
Customer Service & Retention * Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction * Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys * Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively
Administrative & Operational Support * Maintain daily knowledge of apartment availability, pricing, and lease expirations * Assist with daily property and curb appeal inspections, model upkeep, and cleanliness * Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready * Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time * Ensure leasing office and tour paths are consistently clean, organized, and welcoming
Requirements & Qualifications: * 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred) * Previous experience in apartment leasing or residential property management strongly preferred * Strong communication, presentation, and negotiation skills * High energy, outgoing personality, and professional appearance * Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus * Excellent organization and time management skills * Must be available to work weekends and flexible weekday hours as needed * Ability to walk the property, show units (including upper floors), and lift up to 25 lbs * High school diploma or equivalent; college coursework in business or real estate is a plus
Compensation & Benefits: * $20-25/hr + Commissions * Quarterly Bonus Pool + Year-End Performance Bonus * Health & Dental Insurance * Generous Paid Time Off (PTO) & Paid Holidays * Career growth opportunities within a fast-growing property management company * Supportive, collaborative team culture focused on excellence and resident