About the role
Job Description
We are seeking a dynamic and commercially focused Account Manager to join the team in our London office. In this role, you will take ownership of a portfolio of SME Mid‑Market clients, strengthening strategic relationships, identifying growth opportunities, and ensuring a consistently high standard of customer engagement and delivery.
Key responsibilities include:
* Office based Account Management for a portfolio of SME polices, with a mix of brokered and direct policies * Develop and maintain strong relationships with assigned SME accounts, serving as the primary point of contact * Analyse client needs and provide expert advice on our products and services. * Identify and pursue cross-selling and upselling opportunities within your portfolio. * Conduct regular client meetings and negotiations at senior management level. * Monitor key performance indicators and prepare detailed reports on account progress; * Collaborate with internal teams to ensure timely delivery of solutions and resolve any client issues; * Identify and pursue cross-selling and upselling opportunities within your portfolio. * Stay informed about industry trends and competitor activities to maintain a competitive edge. * To participate in projects and take on additional tasks, as and when required.
Qualifications
* Bachelor’s degree in business, Finance, or a related field * Experience working in a regulated environment and understanding compliance requirements. * Strong understanding of the TCI landscape and business challenges * Customer Service, ability to support the Coface mission of “Commit to your customer”. * Ability to develop personal and long-term relationships based on adaptation and negotiation skills. * Good understanding of risk underwriting and claims matters. * Proficiency in CRM systems and data analysis tools * Accuracy, attention to detail. * Prioritization, determine importance of each task and allocate time accordingly. * Self-motivated with a high degree of personal responsibility and a hands-on mentality * Ability to work collaboratively in a fast-paced, dynamic environment * Excellent organisational and time management skills.
Additional Information
Reports to: SME Account Manager, Team Leader
Why Join Coface?
At Coface, we offer a dynamic, international working environment where your legal expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.
If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.