About the role
Role: Head of Student Success and Outcomes Location: London Salary: up to £60,000pa
Who You Are Strategic higher education leader with expertise in student success, data-driven improvement, inclusive practice, stakeholder leadership and regulatory outcomes.
About Us Regent College London is a leading independent higher education provider, offering flexible and inclusive learning across multiple London campuses. We are student-focused, digitally forward, and committed to academic excellence.
The Role Lead institution-wide student success strategies, using data, evaluation and partnerships to improve continuation, completion, attainment and progression while reducing outcome gaps.
Key Responsibilities
Strategy Leadership and Delivery
* Lead the development, implementation and evaluation of an institution-wide student successand outcomes strategy, aligned with institutional priorities and the Access and Participation Plan (APP). * Establish clear objectives, performance measures and accountability for improving student outcomes and reducing disparities between student groups. * Oversee a coordinated portfolio of targeted interventions to address attainment gaps and barriers to student success, prioritising activities according to student need and evidence of impact. * Work with academic and professional services leaders to embed inclusive approaches within teaching, learning, assessment and student support. * Embed Theory of Change principles in the strategy and intervention design, linking identified student needs, resources, activities and outputs to intended short-, medium- and long-term outcomes, with explicit assumptions and consideration of contextual factors.
Stakeholder Leadership and Student Partnership
* Coordinate delivery across academic teams, student services, admissions and the analytics & insight team, ensure clear ownership and effective implementation. * Champion student partnership, ensuring students contribute meaningfully to the design, evaluation and improvement of interventions.Advise senior leaders on student success priorities, emerging risks and opportunities for improvement. * Build effective external partnerships and represent the institution in relevant sector networks, drawing on research and effective practice to inform institutional approaches.
Performance, Evaluation and Continuous Improvement
* Work with the analytics & insights team to identify trends, disparities and risks across the student lifecycle, translating findings into timely action. * Establish a consistent monitoring and evaluation framework informed by Theory of Change, defining success measures, baseline data, milestones and quantitative and qualitative evidence requirements from the outset. * Review progress against agreed objectives, holding delivery partners accountable and supporting teams to resolve barriers to implementation. * Evaluate whether interventions are delivered as intended and achieve expected outcomes, testing underlying assumptions and identifying what works, for whom and under what conditions. * Use evaluation findings and student feedback to refine Theories of Change, inform resource allocation and determine whether interventions should be adapted, scaled or discontinued. * Provide senior leadership with clear, actionable reporting on progress, impact, risks and recommended improvements.
Regulatory Alignment and Institutional Reporting
* Lead the coordination of student outcomes improvement activity that supports the institution’s compliance with OfS Condition B3. * Ensure student success initiatives align with relevant APP commitments and institutional quality and governance processes. * Oversee the preparation of evidence and reports demonstrating progress, impact and areas requiring further improvement. * Contribute to annual institutional performance reports and relevant regulatory submissions, working with colleagues responsible for compliance and reporting.
* Maintain clear oversight of risks to student outcomes, escalating concerns and coordinating improvement plans where required.
Essential: * Degree or equivalent relevant professional experience. * Substantial higher education experience, with a track record of leading initiatives that improve student outcomes and reduce disparities. * Knowledge of OfS Condition B3, Access and Participation Plans and inclusive approaches to student success. * Experience of designing and evaluating evidence-informed interventions using Theory of * Change principles. * Ability to interpret quantitative and qualitative data and translate findings into actionable recommendations. * Strong strategic leadership, stakeholder engagement and programme management skills, with the ability to secure delivery across teams. * Excellent communication skills and a demonstrable commitment to equity, inclusion and student partnership.
Desirable: * Relevant postgraduate or professional qualification. * Experience of APP delivery, regulatory reporting or institutional governance. * Knowledge of advanced evaluation methods and student analytics. * Experience of managing staff, budgets or interventions across multiple faculties or campuses. * Engagement with sector networks or external partnerships focused on student success.
What We Offer (some benefits subject to completion of successful probation) * Health Benefits * Life Assurance Plans * Salary Sacrifice Schemes (Pension, Cars, Cycle to Work) * Annual Leave & Holiday Benefits (Buy Holiday, Additional Christmas Leave & Carry Over Leave) * Employee Assistance Plan (EAP) & 24/7 Access to GPs * Employee Discounts (Gym, Shopping, Cinema)
Working Hours & Flexibility * 40 hours per week