About the role
Training / Technical Documentation Specialist At INTEGRITYOne Partners, we are a federal technology company focused on DevSecOps and agile software development, analytics and AI, cloud engineering, and data management. Our people are known for being technical Swiss army knives that are depended on by our clients to support a myriad of highly complex, technical problems within rapidly changing missions. We enable federal law enforcement clients to execute high-tempo, mission-critical work that ultimately improves the lives of the people they serve. Our culture is entrepreneurial, mission-first, and meritocratic, giving you direct access to decision-makers and real influence over how we win and deliver.
Primary Responsibilities · Develop and maintain program training plans, course materials, user guides, SOPs, Process Desk Guides and Tip Sheets. · Assess user training needs and coordinate training with system changes/releases. · Conduct Government-approved training, primarily virtually unless otherwise directed. · Maintain documentation so CSP processes are repeatable, auditable and understandable to Government and contractor personnel.
Required Skills · 3–6+ years in technical writing, training, instructional development or business/process documentation. · Bachelor's degree required in communications, instructional design, business, IT or related field. · Technical writing. · Training-plan development. · Training-material development. · Instructor-led and virtual training. · User guides and job aids. · Standard Operating Procedures. · Process Desk Guides and Tip Sheets. · Business-process/workflow documentation. · Microsoft Word, PowerPoint, Teams and SharePoint. · Ability to translate technical/business processes into clear user documentation. Preferred Skills · Federal financial-management processes. · Software/application training. · SharePoint. · CMM/FileOnQ. · DHS/ICE experience. · NARA/document-management requirements. · Section 508/accessibility. · Change-management communications.
Location & Work Requirements * Candidates must be local to the Washington, DC metropolitan area and prepared to work onsite as needed based on business requirements. * U.S. citizenship is required for this position. * This position is contingent upon contract award.
Preferred certifications: CPTD, instructional-design/training certification, technical-writing certification or similar.
Salary Range $95,000-$105,000