About the role
The role In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalized recommendations, perform product demonstrations and on skin demos as well as hosting parties and bath bomb workshops. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills. This role is a fast paced, communication based role- it requires constant connection with the public, in a busy shop with music playing and games going on around you. It is a target based and competitive role, involving consistent feedback from management. Please consider the compatibility of this with your own individual attributes and ensure you believe you are suitable to the requirements before applying.
The Contract: This is a temporary contract, the end date is December 31st.
Key Information
Hours available: 12-24 hour contracts available, with overtime opportunities.
Application Deadline: 13.11.26
Trial Shifts: ongoing from 14.11.26
Training and Start date: ongoing from 23.11.26
Please note: We may close this vacancy early if we receive an overwhelming response.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment. * Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations. * Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples. * Give customers the 5 star customer experience they're used to with our on skin demos and create a pampering experience. * Assist in hosting external and in-store events and parties providing a memorable and inclusive experience for customers. * Maintain a clean, tidy, and visually appealing shop floor. * Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals. * Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from. * Actively control store costs, such as product waste, to help meet the shop’s budget. * Participate in ongoing training and development to enhance product knowledge and customer service skills. * Collaborate with the team to foster an inclusive, respectful working environment for all
Skills, Knowledge and Expertise
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every consultation and party.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
Benefits
* Holiday allowance * 50% discount on Lush products and spa treatments * Profit-based bonus * Complimentary spa treatment* * Pension scheme * Paid day off for your birthday * Cycle to work scheme * Discounted rail and bus season tickets * Employee assistance programme * 6 months of full pay for parental leave (primary caregiver must qualify for SMP) * Financial childcare support on return to work* * Flexible working * Tailored gender affirming care*
*qualifying period/hours required
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