About the role
Job Description
* Order Management (Order-to-Cash Process):
* Efficient and reliable customer order management in an international environment * Order fulfillment as agreed with the customer "On-Time & In-Full" (OTIF) * Maintenance of accurate order data in various SAP systems (including EDIs (Inbound/ Outbound), framework agreements with delivery schedules) and proper documentation * Monitoring of orders/ call-offs; checking for order inconsistencies and clarification with involved interfaces * Review/ creation of logistical master data; e.g., carrier, unloading point, sales district, partner functions * Clarification of production status/ delivery status with internal interfaces (Demand Planning) * Handling of backlogs (including allocation management) + proactive customer communication * Organization of shipments and initiation of delivery requests to warehouse/ shipping * Tracking/ ensuring successful goods receipt at the customer * Regular and transparent order book reporting
* Communication (after order placement):
* Handling inquiries about: * Delivery time/ availability/ delivery date/ order status (if contract/ price list available) * Products and/ or services * Prices, if a predefined standard price list is available (public information) * Technical product information after order placement (according to catalog) * "Offering product alternatives" after order placement * "Receiving new product requirements" after order placement and forwarding to sales * Responsible for customer escalations (e.g., capacity or bottlenecks)
* Complaint handling:
* Handling of logistical complaints including recording in the system
Qualifications
* Commercial training (apprenticeship) with initial professional experience in customer logistics or similar * Knowledge of order processing esp. Export Business * Logistics knowledge and logistics experience advantageous * Strong assertiveness and communication skills * SAP knowledge (several years of experience), SD module advantageous * Fluent German and English language skills, both written and spoken * Applications from severely handicapped people are welcome.
Additional Information
Employee need to be able to speak fluent English