About the role
Position Overview
The Manager on Duty is responsible for overseeing club operations during assigned evening and weekend shifts, serving as the primary Leader on site and ensuring a positive experience for both members and team members.
This is a hands-on leadership role that requires someone who is approachable, dependable, confident making decisions, and comfortable taking ownership of daily operations. The Manager on Duty serves as a resource for team members, responds to member needs, addresses operational challenges, and ensures the club is running smoothly through closing.
Key Responsibilities
* Oversee daily club operations during assigned evening and weekend shifts.
* Serve as the primary Leader on duty, providing direction, support, and guidance to team members.
* Ensure a welcoming, professional, and positive experience for members and guests.
* Respond to member questions, concerns, and service issues, taking ownership of resolution when needed.
* Support team members with operational decisions, problem-solving, and day-to-day challenges.
* Monitor club cleanliness, organization, safety, and overall presentation.
* Ensure closing procedures are completed accurately and consistently.
* Communicate important updates, incidents, and operational needs to the appropriate Leaders.
* Lead by example, jumping in to support different departments and areas of the club as needed.
* Uphold Elite Sports Clubs' service standards, values, and expectations.
Qualifications & Experience
* Previous leadership, supervisory, or team lead experience preferred.
* Experience in hospitality, fitness, recreation, retail, or customer service environments is a plus.
* Strong communication, interpersonal, and problem-solving skills.
* Comfortable making decisions and taking ownership in a fast-paced environment.
* Dependable, organized, and able to work independently.
* A genuine passion for creating great experiences for members and supporting a team.
Schedule & Compensation
* Part-time, hourly position.
* Primarily evening and weekend availability.
* Typical shifts may include weekday evenings (approximately 3 PM–10 PM) and weekend shifts (approximately 1 PM–7 PM).
* Flexible scheduling based on club operational needs.
What Makes This Opportunity Great?
This is an opportunity to take on a meaningful leadership role without the commitment of a full-time schedule. You'll have the opportunity to make an impact on the daily club experience, support a great team, and help create the welcoming community that makes Elite Sports Clubs special.