About the role
General Summary: Performs the day-to-day operations of the Mobile/Field Service Technician responsibilities ensuring delivery of excellent customer service. Related activities include, but are not limited to, responding to customer repair and/or service calls, completing reports, and performing inventory maintenance on truck
Essential Job Functions: Field Service & Technical Operations * Performs hydraulic hose assembly and installation for customer applications * Completes maintenance, repair, and/or service work for all assigned jobs within assigned area(s) of expertise * Troubleshoots technical problems and identifies and implements effective solutions
Product Knowledge & Customer Service * Maintains comprehensive knowledge of available products, offerings, and services * Identifies and recommends products and/or value-added services to customers to support their needs and maximize the Exotic Advantage
Documentation & Reporting * Completes required documentation accurately and generates reports in a timely manner
Vehicle & Inventory Management * Conducts routine vehicle maintenance including weekly washes and nightly interior cleanliness * Coordinates all vehicle maintenance work with the Facilities department * Schedules and inspects assigned vehicle per DOT requirements (where applicable)
Supplemental Job Functions: * Performs other duties as assigned or requested.
Knowledge, Skills and Abilities Required: * High School Diploma * Previous work experience (industrial sales environment preferred) * Valid chauffer’s license * Previous experience working on a computer--MS Office and POS/Business System preferred
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.