About the role
Job Description
In a nutshell
As a Head of Deployment and Support, you will be defining and delivering support & deployment, ensuring the roll out of the solution, service availability according to agreed SLAs and; creating & chairing an effective change management process.
Where will you be based and what business will you support?
Based in Braga, Portugal; you will join a globally distributed team in the Clinical LIMS Europe Program, that provides our central Laboratory Information Management System throughout Europe.
How can you help us?
You will:
* Implement a service delivery culture as well as critical and business value add service management processes (alongside BMC Helix implementation) * Managing a team of support & deployment engineers, cloud and infrastructure engineers * Regular notification to senior leadership of current status and business impact during major incident situations. * Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy * Have insight into application related IT infrastructure patterns in multiple European Countries * Develop and maintain relationships with internal and external partners to maximize value * Deliver and maintain observability across all applications * Create and manage an effective change management process * Develop and motivate team members * Have insight and set targets for quality management
Qualifications
Are you our kind of extraordinary?
You have:
* Bachelor’s degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology, Chemistry or related field. * 5 or more years of experience in service management and/or roll outs. * Leadership experience. * Proficiency with applicable service management tools, project management tools and technology. * Working Knowledge of BMC Helix, Azure DevOps Services, Trello or JIRA. * Knowledge of agile frameworks. * Knowledge of Clinical Diagnostics and/or Laboratory processes. * Knowledge of ITIL V3 or V4 foundation. * Hands-on Service reporting experience. * Escalations handling experience. * Change Management experience. * Knowledge of Azure DevOps Sevices. * IT cloud infrastructure, on premise, and Azure/AWS experience. .
You are:
* A strong communicator in English (written/oral). * A fast learner. * Self-motivated with a can-do attitude. * Proficient with applicable project management tools and technology.
Additional Information
What do we offer?
* Stable employment - a company that is a leader in its field. * Package of necessary tools for work - phone, laptop. * Opportunities for development. * Work in an international company. * Work in hybrid mode - 3 days of work from the office each week.
We support your development! Do you feel like you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Find out more on our Careers page: https://careers.eurofins.com/
Company description: Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades.