About the role
Join a Best-Managed Employer as a Trade Specialist
At GHY, we don’t just move goods across borders — we move possibilities forward. As a “Best-Managed” Employer, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.
For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care.
About the Role:
Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team. The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner.
What You'll Do:
* Day-to-day Client Care, including problem resolution * Assisting, teaching, coaching and mentoring team members as needed in support of the day-to day transactional processing and client needs * Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates * Engage in carrier, vendor, Customs and client communication via telephone and email * Audit entries for quality control * Creation and maintenance of internal client work instructions * Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs * Client database maintenance, including FTA correlations and updating annual certificates * Other duties, as required
What You Bring:
* Demonstrate a strong track record of success in their current position * Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner * Exceptional client service skills * Strong, friendly, upbeat verbal and written communication skills * Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment * Excellent analytical and problem-solving skills * Ability to make moment of truth decisions to limit liability to GHY and our clients * Experience successfully navigating different client nuances and SOP’s * Self-motivated and can work independently * Can proactively recognize problems and work to resolve them * Advanced knowledge of US Customs rules and regulations * Advanced knowledge of Invoice (entry) requirements * Advanced knowledge of PGA requirements and data elements required for entry * Advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes * Experience with customs brokerage software * Proficient in Outlook, Word, and Excel * Tolerance to adversity and the capability to handle stress in a positive manner * Ability to productively work within tight deadlines
Experience & Education:
* 3+ years of related experience * Certified Customs Specialist (CCS) Designation * Licensed Customs Broker preferred
Working Conditions:
* Sitting at desk, 90% * Travel, 10%
Location:
* Based out of Pembina, ND (lives in MN or ND) or Columbia, SC office (lives in SC or NC)
Position Classification:
Wage dependent upon experience.
📍 Location: Must be able to travel to Pembina, ND or Columbia, SC office regularly 🕒 Hours: Monday–Friday, 8:30 AM – 5:00 PM EST /9 AM – 5:30 PM EST (40 hours/week) 📅 Holidays: Two statutory holiday’s per year will be required to be worked
Why You'll Love Working Here:
* We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do. * Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired. * Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program. * Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage. * Growth & Development: Access to our internal university, leadership development program
We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.
Compensation: $49,000 - $69,000