About the role
ARE YOU A GERMAN SPEAKER? GRAB THIS CHANCE TO JOIN OUR CUSTOMER SERVICE TEAM IN GREECE TO WORK WITH THE ONE OF THE LARGEST ELECTRONICS COMPANIES IN THE WORLD
Take advantage of your German language skills! As a Customer Service Representative in our Dutch customer support team, you will be supporting customers of a leading multinational electronics company.
Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.
YOUR RESPONSIBILITIES:
* Responding to customers inquiries via e-mail, chat & phone * Providing how-to-use steps for their newly bought devices, and guiding them to arrange a repair if needed. * Work effectively as part of a team, developing effective and supportive relationships with colleagues and management * Be positive & proactive and have a desire for applying continuous improvement processes * Provide and maintain a strong, professional relationship with all customers and always show empathy * Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry
JOB REQUIREMENTS:
* Fluency in German * Excellent writing skills * Good command of English * Soft skills & politeness * Technically adept (know your way around Windows, shortcuts, basic troubleshooting) * Capability of multitasking
WHAT WE OFFER:
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-) * Competitive monthly salary + 2 extra salaries per year * Private Health Insurance * Numerous benefits and discounts * Fully paid training by certified instructors
Originally posted on Himalayas