About the role
We are seeking an experienced IT Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.
The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.
Key Responsibilities
* Lead, coach, and support a remote team of IT training and application support specialists * Oversee the design, development, and delivery of IT and healthcare application training programs * Support system stability, application readiness, data integrity, and compliance requirements * Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs * Maintain and improve documentation, workflows, training materials, and support procedures * Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a service-first culture focused on accountability, collaboration, and continuous improvement * Ensure support activities align with healthcare regulations, privacy standards, and organizational policies
Required Qualifications
* High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA compliance credential/training * Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices * Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with clinical, operational, and technical teams
Originally posted on Himalayas