About the role
Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
* Develop and maintain comprehensive knowledge of customer-specific business rules, processes, and requirements across AXSIS and Legacy.
* Ensure timely, accurate, and consistent service in accordance with established SOPs, RoboHelp guidance, business requirements, and company standards.
* Facilitate effective communication between customers, team members, and internal departments to ensure alignment and timely resolution of requests.
* Provide exceptional service and support to internal and external customers.
* Maintain accurate and up-to-date Standard Operating Procedures (SOPs) for assigned jurisdictions.
* Serve as a knowledgeable resource for Affidavit processes and provide guidance and support to team members.
* Identify, report, and appropriately escalate operational, system, or equipment issues that may impact service delivery.
* Generate and analyze daily and weekly reports, ensuring accuracy and timely delivery.
* Effectively manage priorities to meet customer, departmental, and SLA expectations.
* Foster a collaborative team environment and support team members through changing priorities and business needs.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
* Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. * Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. * Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. * Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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