About the role
Job Description
ESSENTIAL DUTIES AND RESPONSIBILTIES:
* Present games in a live streaming environment adhering to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures. * Learn and fully understand and execute the rules of video stream games. * Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring and following the given table schedule, following instructions of the Pit-bosses and Trainers. * Adhere to gaming studios rules and any other rules that management may be introduced at any time. * Follow and supervise the updates and amendments in the game leading procedures. * Creates a fun and engaging atmosphere while hosting the game. * Keeps a high energy and entertains customers through the game. * Ability to handle unexpected situations and adapt to changes during the game. * Being comfortable addressing large audience, speaking clearly and engagingly. * The ability to connect with players and make them feel part of the show. * Provide players with timely, accurate and professional assistance with the related game general questions and communicate with players according to chat policy. * Immediately report to the Pit-boss of any risks or committed mistakes, problems and / or unusual activities in gaming studios and other company’s premises caused by other employees or other causes. * Attend educational events, briefings, sessions required for professional skills improvement and learning the new procedures. * Participate in company promotions thought marketing via photo and video shoots as required by management. * Maintain professional and clear communication with management and peers. * Keep confidential information within the company’s authorized individuals. * Perform any additional duties as instructed by management.
Qualifications
EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED
* High School Diploma / GED. * Must be 21 years of age or older * At least 1 year of Customer Service Experience. * Basic computer skills- MS Office, electronic mail, etc. * Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment. * Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment. * Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards. * Ability to deal, sort, shuffle and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm. * Ability to work a variety of shifts, including nights, weekends, and holidays. * Punctuality and attention to detail. * Be able to wear assigned uniforms. * Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee Registration.
Additional Information
* Pay Rate: $18 hourly + Pooled tips + Hourly Performance Bonus (Bonus range from $0 – $5.00) * Vacation Days: 5 days * Sick Time: 5 days * 10 Holidays pay * Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance. * 401K – 4% match