About the role
About much. GmbH
Welcome to much. Consulting! We are a fast-growing international consultancy specializing in business IT & ERP systems. We provide cutting-edge solutions for clients across diverse industries, but we know that going live is just the beginning.
We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross-sell, and negotiate, this is your chance to shine.
Become part of an international team of creative problem solvers and drive real revenue!
Our offer
* Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.
* Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast
* Flexible working: We value results over hours — structure your work around your life
* Competitive salary: you will receive a total expected compensation ranging between €65.000 and €80.000 / year
* Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it
Who you are
* Relevant university degree
* At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or ERP sectors
* Sales and customer-centric mindset, with experience to pitch solutions and close deals
* Proactive and self-learner, you create your pipeline of activities and learn quickly
* Excellent communication skills to convince customers via email or in a call
* Fluent in English (C2) and highly proficient in German (C1 or higher)
Your mission
* Own the whole sales pipeline of Managed Services (Customer support, hosting, BI & other subscriptions products)
* Make sure customers renew their packages (avoid churn) and highlight opportunities to upsell / cross-sell (grow your pipeline)
* Develop slide decks & sales materials in collaboration with marketing to help with sales process
* Collect client feedback and turn it into actionable process improvements and sales opportunities
* Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth.
Ready to eliminate the boring?
If you’re an elite customer success manager looking for a fast-paced environment with short decision-making paths, let’s talk.
much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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