About the role
At Hard Rock Hotel Malta, we are looking for enthusiastic, professional, and guest-focused individuals to join our Front Office Team as Front Office Agents.
The ideal candidates will have a genuine passion for hospitality and a commitment to delivering exceptional guest experiences in a luxury hotel environment.
Key Responsibilities
* Welcome guests warmly and ensure a professional and efficient check-in and check-out experience. * Handle guest reservations, enquiries, requests, and complaints in a timely and professional manner. * Provide accurate information about hotel facilities, services, and local attractions. * Manage room allocations, guest accounts, payments, and billing transactions. * Promote hotel services, room upgrades, and upselling opportunities to enhance the guest experience and maximise revenue. * Maintain accurate guest records and update information within the Property Management System (PMS). * Coordinate closely with Housekeeping, Reservations, Concierge, and other departments to ensure smooth daily operations. * Handle telephone calls, emails, and guest correspondence professionally. * Ensure the reception area is clean, organised, and presented to the highest standards. * Follow hotel policies, procedures, and brand standards at all times. * Perform any other duties that may be assigned by management.
Requirements
* Previous experience in a Front Office, Reception, Guest Relations, or similar customer-facing role, preferably within a luxury hotel. * Excellent customer service and interpersonal skills. * A professional, friendly, and welcoming personality. * Excellent command of English; additional languages will be considered an asset. * Strong communication, organisational, and problem-solving skills. * Good computer skills and experience using hotel Property Management Systems; knowledge of Opera Cloud will be considered an advantage. * Ability to handle guest complaints and challenging situations professionally. * Ability to multitask, work under pressure, and maintain attention to detail. * A positive attitude and genuine passion for hospitality. * Ability to work independently and as part of a team. * Flexibility to work shifts, including nights, weekends, and public holidays. * Applicants must either be currently residing in Malta or hold a valid EU passport.
What We Offer
* Full-time employment within an established hospitality group. * A dynamic, supportive, and professional working environment. * Opportunities for training and career development. * The opportunity to work within a luxury lifestyle hotel under an internationally recognised brand.
Ready to Rock the Front Desk?
Apply today and become part of the Hard Rock Hotel Malta team!