About the role
Hi Power Electric, is a leading electrical contracting firm known for delivering high-quality, timely, and cost-effective solutions across commercial, residential, and multifamily projects. Position Summary: The Community Manager will oversee residential project coordination, customer engagement, and field team leadership. This is a hands-on role requiring both management expertise and a strong understanding of the residential electrical service industry. Key Responsibilities: • Manage residential service operations across assigned communities. Manage 5-8 roughs a week. o Oversee scheduling, quality control and performance evaluations, including walking houses with crews. o Proficient in electrical installation and troubleshooting with proactive solutions. o Complete Hi Power Electric QC sheets and start to hold subs contractor teams accountable for their work, including back charges. o Ensure all work meets NEC and local building code requirements. o Read and interpret blueprints, wiring diagrams, and specifications. o Can handle warranties independently. • Maintains clean, organized, and safe job sites, and Connex • Available for 24-hour on-call support to respond to warranty-related service requests and ensure timely resolution of customer issues. • Serve as the HI Power representative when communicating with general contractors, homeowners, and other clients to ensure professionalism, clarity, and alignment on project expectations. • Serve as the primary liaison between homeowners, general contractors, inspectors and Hi Power electricians. • Coordinate service calls, project timelines, and post-project follow-ups to ensure high quality customer experience. • Resolve customer issues quickly and professionally while maintaining service standards. • Monitor job progress, compliance with safety standards, and local electrical codes. • Contribute to business growth by identifying opportunities for upselling, referrals, or new residential partnerships. • Maintain accurate records of customer interactions, service activities and project outcomes. • Other as assigned Requirements: • Valid Residential Wireman License • 4+ years of residential electrical experience • 3+ years of experience post RW license managing personnel, with a focus on team coordination, productivity, and performance. • Strong knowledge of NEC and local residential codes • Ability to use hand and power tools safely and effectively • Ability to lift 20+ lbs., climb ladders, and work in tight spaces (attic, crawl spaces) • Valid driver's license and reliable transportation • OSHA 10 preferred certification (or willingness to obtain) • Experience with smart home installations (thermostats, cameras, EV Chargers) a plus. • Strong troubleshooting and problem-solving skills. • Customer service skills and professional appearance. Working Environment: • Residential job sites (new buildings, remodels, and service calls) • Indoor and outdoor work, year round • Overtime may be required based on project needs • PPE (personal protective equipment) required at all times Hi Power, is an equal opportunity employer. We don’t discriminate based on race, color, religion, gender, national origin, age disability, or any other protected status.
Compensation: $85,000-$95,000