Lead Guest Services Team Member

Pilot Company

Northfield, MN, United States Full-time $28.8K – $40.8K/yr 5 days ago
Workplace
On-site
Location
Northfield, MN, United States
Who can apply
Based in the United States: you usually need the right to work there

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About the role

Job Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

* Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions * Complete end-of-shift reports and close out procedures * Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco) * Maintain an organized and clean work area * Use suggested selling methods to promote and sell products * Ensure quality service is delivered to every guest * Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management * Determine break schedules and team member placement during shift * Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. * Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level * Ensure all activities are in compliance with rules, regulations, policies, and procedures * Complete other duties as assigned

Pay Rates Starting between: $13.85 - $19.63 / hour

Additional Information

* Fuel Discount * Nation-wide Medical Plan/Dental/Vision * 401(k) * Flexible Spending Accounts * Adoption Assistance * Tuition Reimbursement * Flexible Schedule * Weekly Pay

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