About the role
POSITION SUMMARY
The Claims Vendor Coordinator manages vendor service-level agreements, billing guidelines, and vendor onboarding/offboarding. This role handles vendor assessment, recommendations and the vendor contract process; oversees daily vendor operations; identifies training needs; and collaborates with the Claims Vendor Supervisor.
PRINCIPAL DUTIES & RESPONSIBILITIES
* Perform vendor onboarding process from evaluation, through contract execution and final activation. * Develop and maintain standard metrics for vendor performance, invoice review, and fee schedule contracts. * Oversee the day-to-day operations of all vendors supporting the claims department. * Proactively request, maintain, and document compliance certificates for Independent Adjusters. * Monitor catastrophe and storm surge activity to ensure adequate independent adjuster coverage and collaborate with other departments when a State of Emergency (SOE) is declared. * Maintain strategic relationships with vendors to service immediate and emerging needs. * Partner with Claims Quality Assurance to review regular audits of vendors – identify trends and areas for improvement. * Conduct Quarterly Business Review meetings with vendors and bi-weekly checkpoint meetings with Field IA vendors. * Collaborate with the Training Department to identify and recommend appropriate training sessions for Independent Adjusters. * Adhere to Federal and State laws and regulations. * Any other duties needed to help fulfill the CA FAIR Plan Association’s Mission, abide by the CA FAIR Plan Association’s Values, and achieve the CA FAIR Plan Association’s Strategic Objectives. * Must be available to work outside regular business hours and oversee projects during catastrophic events or States of Emergency.
KNOWLEDGE & SKILLS REQUIREMENTS
* Bachelor’s degree or equivalent * 5+ years’ experience in property claims, including experience in large loss property claims. * Ability to review contracts and execute the contract negotiation process. * 3+ years’ experience collaborating with vendors and reviewing performance/quality of vendor work product. * Exceptional analysis, writing and presenting skills. * Fair Claims Settlement Practices Regulations & SIU Certification. * Demonstrated communication skills, both verbal and writing skills. * Proficient with Microsoft Office Suite of Products.
Compensation: $80,000-$90,000