About the role
Job Description
Job Purpose
To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.
The Role
* Responsible for all aspects of office administration activities whilst being reactive to the needs of the business. * Line manage the office administration team * Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate. * Manage correspondence by responding to emails and handling incoming and outgoing post. * Maintain effective systems ensuring that all filing and databases are kept up to date. * Support service delivery process including ensuring compliance, collecting activity logs and updating systems. * Coordinate holidays for the office team and Care Professionals. * Responsible for coordinating the on-call rota and handover. * Support the recruitment and pre-employment checks processes where appropriate. * Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc. * Accountable for invoicing and payroll administration including entering billing hours and expenses. * Support projects and IT initiatives where appropriate. * Control the office supplies and make sure it is in accordance with office needs. * Carry out any other duties deemed necessary for the successful operation of the business. * Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Qualifications
Essential Criteria
* Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems. * Proven experience in office administration within a busy office environment. * Strong organisational skills with the ability to multitask. * Self-motivated and able to work flexibly. * Excellent written and verbal communication skills. * Keen eye for detail and the ability to work accurately under pressure. * Strong team player with the confidence to work alone.