About the role
Category: Communications
Location:
ob Description
Communications Specialist III (Change & Communication Lead)
Requisition ID: RQ00299
Department: SNB – Business Applications
Location: Fredericton, New Brunswick, Canada
Work Model: Remote (Candidate must reside in Canada)
Engagement Type: Contract
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Overview
Service New Brunswick (SNB) is seeking an experienced Communications Specialist III / Change and Communication Lead to support the CAMA Renewal and Valuation Enhancements Solution (CRAVES) Deployment Project.
The successful candidate will play a critical role in planning and executing organizational change management, communications, and stakeholder engagement strategies to support the successful deployment of a modern SaaS-based property assessment system across the province. 00299 - SoW - Flextrack - CCM L…
This role involves working closely with project teams, stakeholders, and government departments to ensure smooth adoption of new systems and processes while minimizing organizational disruption.
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Key Responsibilities
Change Management & Strategy
* Develop and implement a comprehensive change management strategy and communication plan aligned with project objectives. * Lead change initiatives across the organization from planning through implementation. * Identify potential resistance to change and develop mitigation strategies. * Ensure all change management activities align with SNB’s Project and Change Management Framework.
Communications & Stakeholder Engagement
* Develop and deliver clear and targeted communications to internal and external stakeholders. * Prepare materials such as presentations, newsletters, digital brochures, and project updates. * Facilitate workshops, consultations, focus groups, and stakeholder meetings. * Maintain a stakeholder register and conduct impact assessments for affected groups.
Training & Adoption
* Design and execute training programs and workshops to support system adoption. * Develop training materials and deliver sessions in English and French. * Coach internal SNB staff on change management practices to build internal capabilities.
Project Support & Governance
* Maintain project documentation and collaboration platforms (e.g., SharePoint). * Monitor project progress and communicate updates to stakeholders. * Track risks related to change management and maintain the risk register. * Evaluate adoption metrics and report on performance indicators.
Requirements
Required Qualifications
Education
* Bachelor’s degree in Communications, Business Administration, Organizational Change Management, or a related field.
Experience
* Minimum 6 years of change management experience in multi-year projects. * Demonstrated experience in enterprise-level change and communication management in the public sector. * Experience supporting large digital transformation initiatives. * Experience working with provincial or federal property assessment divisions in transformation projects.
Certifications
* Prosci Change Management Certification or equivalent professional certification.
Technical Skills
* Strong experience with Microsoft 365 tools including: * Word * Excel * PowerPoint * SharePoint * Forms
* Familiarity with digital collaboration tools such as: * Microsoft Teams * Zoom * Miro
Language Requirement
* Full professional proficiency in both English and French.
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Preferred Experience
* Experience leading organization-wide change initiatives across multiple large projects. * Experience with Tyler Technologies CAMA solutions in government environments. * Strong background in stakeholder engagement and communication strategies in large-scale IT transformation programs.
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Contract Details
* Duration: April 1, 2026 – March 31, 2029 (745 days) * Extension: Possible extension of up to 250 additional days * Work Schedule: Monday – Friday, 8:15 AM – 4:30 PM AST * Work Location: Remote (must reside in Canada) * Travel: Occasional travel to New Brunswick may be required.
Details
Originally posted on Himalayas