About the role
Telephony Technician
Location: Suitland, MD Clearance Required: Active TS/SCI
Leidos is seeking a Telephony Technician to support the Office of Naval Intelligence (ONI) mission at the National Maritime Intelligence Center (NMIC) in Suitland, MD. In this role, you will help maintain and enhance critical voice communications systems that directly support national security operations. You’ll work with a talented team to ensure reliable telephone services, deliver exceptional customer support, and assist in modernizing legacy telephony technologies.
This role is open to candidates across a range of experience levels. The scope of the position and corresponding compensation will be aligned with the selected candidate’s background and expertise.
Primary Responsibilities
* Support day‑to‑day operation and maintenance of enterprise telephone systems, including PBX and voicemail platforms. * Complete moves, adds, and changes (MAC) for users and equipment, ensuring accurate updates to system databases. * Troubleshoot telephony issues, diagnose service disruptions, and coordinate repairs as needed. * Provide responsive customer service, user training, and support for service requests in accordance with established SLAs. * Assist in the transition from legacy telephony systems to modern enterprise solutions.
Required Qualifications
* Bachelor’s degree with 2+ or 4+ years of experience; Associate’s degree with 4+ or 6+ years of experience; HS Diploma/ GED with 6+ or 8+ years of experience. * Active TS/SCI clearance in DISS and required program access. * Active Security+, or higher, certification or the ability to obtain within 30 days of an offer acceptance. * Experience with enterprise telephony systems (PBX, voicemail, wiring, and cabling). * Strong problem‑solving skills and ability to work independently. * Excellent communication and customer service skills.
Preferred Qualifications
* Experience with Nortel/Avaya PBX or CallPilot systems. * Background supporting DoD or IC environments. * Familiarity with Unified Communications technologies.
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Original Posting:
October 26, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $59,150.00 - $106,925.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.