About the role
Job Description
A Student Finance Analyst - Quality Assurance professional is responsible for reviewing student finance processes and accounts to ensure accuracy, compliance, and a high-quality student experience. They audit financial aid, payment plans, tuition funding, and student account transactions to verify that policies, regulations, and institutional procedures are being followed correctly.
Responsibilities:
* Conduct quality assurance reviews of student finance accounts, financial aid files, and payment records to ensure accuracy and compliance. * Audit student funding, tuition payments, scholarships, and disbursements to identify discrepancies and processing errors. * Monitor adherence to institutional policies, federal regulations, and financial aid compliance requirements. * Analyze quality trends and performance metrics to identify risks, process gaps, and opportunities for improvement. * Investigate and resolve complex student finance issues, escalating concerns when necessary. * Provide coaching, feedback, and guidance to Student Finance Advisors based on audit findings and quality reviews. * Develop and maintain quality assurance standards, procedures, and documentation to support operational consistency. * Prepare detailed reports on audit results, compliance findings, and team performance for leadership review. * Partner with Student Finance, Financial Aid, Compliance, and Operations teams to implement corrective actions and process enhancements. * Support training initiatives, system testing, and continuous improvement efforts to enhance service quality and the overall student experience.
Qualifications
* Bachelor's Degree Preferred * 2+ years experience in student accounts and/or financial aid Preferred * Must possess effective customer service skills. * Excellent verbal and communication skills. * Ability to maintain a high degree of professionalism and integrity. * Consistent attention to detail and follow-up. * Must be a team player. * Ability to work in a fast-paced deadline-oriented environment. * Ability to multi-task and prioritize workload. * Is proactive in researching new student finance regulations and issues. * Well-developed organizational skills. * PC skills in Microsoft Office, in particular Excel, database and internet applications * Excellent math and analytical skills. * Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $21.00 and $25.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
* Health, dental, vision, life and disability insurance * 401k Retirement Program + 6% employer match * 15 Days of Paid Vacation Days each Calendar Year * 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit: https://careers.covista.com/benefits
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation