About the role
Virtual Medical Receptionist
Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour
Overview
We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment.
The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks.
Key Responsibilities
Appointment Scheduling
* Coordinate and schedule patient appointments accurately and efficiently.
* Manage appointment confirmations, reschedules, and cancellations.
* Maintain provider schedules and optimize appointment availability.
Prior Authorization (Medication)
* Process medication prior authorization requests.
* Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status.
* Follow up on outstanding requests to ensure timely patient care.
Insurance Verification
* Verify patient insurance eligibility, coverage, and benefits prior to appointments.
* Document insurance information accurately within the EMR system.
* Identify and communicate any coverage limitations or issues.
Referral Handling
* Receive, process, and track incoming and outgoing patient referrals.
* Coordinate with referring providers, specialists, and insurance companies as needed.
* Ensure referral documentation is complete, accurate, and properly attached to patient records.
* Follow up on pending referrals to help facilitate continuity of care.
Patient Communication
* Answer inbound calls professionally and courteously.
* Respond to patient inquiries, appointment requests, and administrative concerns.
* Maintain excellent customer service while supporting a high call volume clinic environment.
Required Skills
* Excellent verbal and written communication skills.
* Strong organizational and time-management abilities.
* Ability to prioritize tasks effectively in a fast-paced environment.
* Strong attention to detail and accuracy.
* Ability to work independently while maintaining professionalism and accountability.
* Comfortable handling high call volumes and multiple administrative responsibilities simultaneously.
Qualifications
* Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.
* Experience with appointment scheduling, insurance verification, and patient communication.
* Familiarity with healthcare workflows, medical terminology, and EMR systems.
* Experience managing referrals and coordinating patient care is preferred.
Preferred (Nice to Have)
* Experience using eClinicalWorks (eCW).
* Previous experience supporting a Neurology practice.
* Experience working in a busy clinic environment with high patient and call volumes.
This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.
Originally posted on Himalayas