About the role
Company Overview
Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry.
Summary The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company’s technician team.
Essential Functions * Achieve service department sales and profitability goals. * Respond to operational, employee, and customer issues promptly and efficiently. * Review and process all invoices accurately and timely. * Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses. * Manage seasonal fluctuations by promoting and scheduling routine maintenance. * Propose, maintain, and administer the service technician commission plan. * Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service. * Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives. * Coordinate tactical and technical training for technician and employee development. * Adjust manpower allocation daily based on customer demand and the approved schedule. * Address customer complaints and satisfaction issues promptly. * Inspect trucks and enforce dress code compliance. * Visit job sites to gather information for proposal preparation according to company guidelines. * Perform other duties as assigned by upper management.
Qualifications: * Bachelor's degree or a high school diploma with 10+ years of experience. * 5+ years of experience in the HVAC/Plumbing industry. * 3+ years of management experience. * Proficiency in Microsoft Office. * Strong verbal and written communication skills. * Valid driver's license with a clean driving record (must provide current abstract).