About the role
The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation. This position is responsible for scheduling appointments, processing payments both in-person and on the phone. Additionally, this position serves as a liaison between patient and medical support staff. The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator.
ESSENTIAL JOB FUNCTIONS: 1. Answer incoming calls, answering and transferring phone calls as required. 2. Schedule new and follow-up appointments. 3. Perform confirmation calls for patients and clients in a timely manner. 4. Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record. 5. Collect co-pay and/or payment at time of service as required. 6. Establish agreed upon payment plans that meet policy requirements. 7. Maintain knowledge of insurance eligibility. 8. Performs other duties as assigned.
EDUCATION: High School Diploma or equivalent preferred.
REQUIRED SKILLS: * Basic computer and data entry skills required * Ability to handle cash and to count money at high volumes including mathematical computations. * Effective oral and written communication skills. * Able to exhibit a high level of confidentiality. * Excellent organizational skills. * Proactive and independent with the ability to take initiative.
PREFERRED SKILLS: * Bi-lingual preferred.
PHYSICAL REQUIREMENTS: May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds.
GENERAL REQUIREMENTS: * Valid Driver’s License * Reports to work on time on a scheduled basis. * Follows organizational policies and procedures.