About the role
Job description
Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
Responsibilities:
Provide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, NetPC's, Servers, associated OS(NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.
Gather/Capture client and problem information
Make use of technical skills, knowledge database and other IT resources to resolve problems and escalate problems appropriately
Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.
Qualifications:
2+ years of related IT experience
3 years of Work experience
Previous Customer Service work a plus.
Strong IT/Technical aptitude
IT degree or certificate a plus
CompTIA Certification a plus
Rate Range: $26-$29/HR with full benefits