About the role
Within MEGA's IT department, the Product Team drives the evolution of our ecosystem platforms across both the energy and telecom business lines. We are looking for a Business Analyst who can bridge business needs and the development teams, making sure the solutions we deliver precisely address real business challenges.
Ready for the challenge? Because we are 😊!
The Job:
The Business Analyst is the primary point of contact between the business and the development team. You translate the needs expressed by business stakeholders into clear, actionable and testable specifications, and you ensure the delivered solutions meet their objectives.
* Gather, analyse and challenge needs from business stakeholders (billing, customer relations, marketing, sales, CX…) and translate them into clear user stories and acceptance criteria, with the technical analysts;
* Own and maintain functional specifications in Jira / Confluence, ensuring their quality and completeness;
* Be the direct link between business and developers — clarify requirements, resolve ambiguities and arbitrate priorities;
* Take part in agile ceremonies (refinements, sprint planning, reviews) with a functional perspective;
* Analyse the functional impact of changes (new features, migrations, regulatory changes) on existing business and technical processes;
* Contribute to test scenarios and validate functional deliverables (QA testing & validation);
* Track spec- and test-quality indicators (spec completeness, test coverage) to drive continuous improvement in delivery quality;
* Work with UX/UI designers to ensure functional requirements are reflected in the interface design;
* Track and prioritise the functional backlog together with the other Business Analysts in the Product team.
Why you’ll love working at Mega:
* Contributing to a mission that matters: Mega makes energy (and telecom) accessible and affordable for everyone. Your code has real-world impact.
* Working in a fast-moving, genuinely friendly team, with a hybrid model that gives you real flexibility (3 days remote, 2 on-site in Liège).
* Coming as you are: diversity, inclusion, and psychological safety aren’t HR talking points here, they’re lived every day ❤️
Align with our core values as you lead and inspire:
* Trust : We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
* Agility : We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
* Positivity : We collaborate together with a positive attitude, shared motivation, and a common vision.
* Customer First : We prioritize our customers, using our expertise to deliver value and build strong partnerships.
* Performance : We aim for excellence by facing challenges with a performance and efficiency-oriented mindset. Our approach is focused on results and solutions.
Requirements
Is this job made for you?
* Bachelor's / Master's in management, IT, economics or a related field;
* At least 5 years' proven experience as a Business Analyst in an IT / product environment working in agile. Experience in energy / utilities or telecom is a strong plus;
* Agile project-management tools (Jira, Confluence);
* Comfortable using AI assistants (e.g. Claude) day-to-day for analysis, documentation, drafting specifications and speeding up routine tasks;
* Able to read and understand API flows (basic Postman, JSON, REST endpoints) to communicate effectively with developers;
* Basic database / SQL knowledge to check data or understand data flows (e.g. DBeaver);
* Functional understanding of microservices architectures (no development skills required);
* Comfortable reviewing and commenting on UX/UI designs alongside the design team (using the team’s design tool, e.g. Figma);
* English and French required. Trilingual (EN / NL / FR) is a strong plus.
Based in the heart of Liege, this full-time role offers a competitive salary package aligned with your extensive experience and qualifications.