About the role
Door and Window Sales Manager
Position Summary
The Doors & Windows Sales Manager is responsible for the leadership, profitability, and daily operations of the Doors & Windows Department. This role oversees sales performance, employee development, customer service, estimating, inventory coordination, vendor relationships, and operational efficiency. The Manager exercises independent judgment in directing department operations, supervising personnel, resolving customer issues, and implementing strategies that support Ganahl Lumber’s sales, profitability, and customer service objectives.
Key Responsibilities Leadership & Team Development
* Lead, coach, and develop department employees. * Recruit, hire, train, evaluate, and retain high-performing team members. * Establish performance expectations and conduct regular performance reviews. * Manage staffing levels, employee schedules, and succession planning. * Foster a culture of accountability, teamwork, safety, and customer service.
Sales & Business Management * Establish and achieve departmental sales, margin, and profitability goals. * Review and approve quotations, estimates, pricing, and special-order transactions. * Analyze sales performance, gross margins, labor costs, and operational metrics. * Develop strategies to increase sales, customer retention, and market share. * Participate in budgeting, forecasting, and strategic planning activities.
Customer & Vendor Relations * Build and maintain relationships with contractors, builders, architects, designers, vendors, and key customers. * Resolve customer concerns and service issues in a timely and professional manner. * Ensure accurate product specifications, pricing, and order processing.
Operations & Inventory Management * Oversee daily department operations and workflow efficiency. * Coordinate activities with Purchasing, Receiving, Delivery, Yard Operations, and Installation teams. * Monitor inventory levels and collaborate with purchasing personnel to maintain appropriate stock. * Ensure compliance with company policies, safety standards, and operational procedures. * Identify and implement process improvements that enhance productivity and customer satisfaction.
Qualifications * High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. * Minimum 5 years of experience in doors, windows, building materials, or related sales. * Minimum 3 years of supervisory or management experience preferred. * Experience reading blueprints, construction plans, and preparing material estimates. * Proven success achieving sales, margin, and profitability objectives.
Knowledge, Skills & Abilities * Strong leadership, coaching, and employee development skills. * Advanced knowledge of doors, windows, millwork, hardware, and related building products. * Ability to interpret blueprints, architectural plans, and construction specifications. * Strong estimating, analytical, and project management skills. * Excellent communication, customer service, and conflict-resolution abilities. * Proficiency with Microsoft Office and business operating systems. * Sound judgment and decision-making skills.
Physical Requirements * Ability to stand, walk, bend, reach, kneel, and climb ladders as required. * Ability to occasionally lift, carry, push, or pull up to 50 pounds. * Ability to work indoors and outdoors and wear required personal protective equipment.
Performance Measures Success in this role is measured by: * Achievement of sales and gross profit objectives. * Department profitability and operational efficiency. * Customer satisfaction and retention. * Employee performance, development, and retention. * Inventory accuracy and compliance with company policies and safety standards.