About the role
EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Customer Service Representative.
Position Summary: The Customer Service Representative is responsible for processing incoming orders and arranging for shipment of EAM Mosca's products including machines, strap, and/or spare parts. Primary Responsibilities Include: * Confer with customers to provide information about products or services, * product availability, enter orders and obtain details of complaints. * Inform customers of order information, such as product availability, shipping * dates, and any anticipated delays. * Monitor timely order fulfillment and Shipping with Warehouse and Logistics * Departments. * Work with freight forwarders, transportation companies, courier companies to * obtain freight quotes, schedule pick-up appointments, and make general * shipping arrangements. * Prepare invoices, shipping documents, and other customer required * documentation.
Requirements/Experience * Customer Service Experienced required. Candidates with Customer Service * Experience in a fast paced, business to business sales environment preferred. * Associate’s degree preferred. Relevant work experience will be considered in * lieu of education. * Experience with Microsoft Office programs required. Experience with Salesforce * a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.