About the role
Job Description
Scope of Position:
To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.
Major Duties and Responsibilities:
* Daily process and input of all customer orders and distribution accounts. * Provide daily operational reports that are accurate and timely. * Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records. * Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management. * Rate domestic transportation bills. * Trace orders as required and notify customers of activity concerning their order. * Ensure accurate and timely client and vendors billing. * Maintain damage records and backorder logs. * Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders. * Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information. * Contribute to maintain strong relationships with vendors (trucking companies, and others). * Provide support with other miscellaneous projects, filing and research * Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirement. * Escalation of problems to Management when necessary.
Qualifications
* Understanding transportation process of all models is a plus * Hazardous Materials certification (preferred) * Good computer skills (e.g., MS Excel, MS Word) * Fluent in English * 6 months to 1-year related experience and/or training; or equivalent combination of education and experience * Meet company standards of 52 hours training per year, including as needed management/leadership training * Excellent organizational skills, time management skills in addition to a professional manner * Positive and willing to help attitude * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Additional Information
Expeditors offers excellent benefits:
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical * Life Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program * Growth opportunities within the company * Employee Referral Program Bonus