About the role
Your job
Location: Hoofddorp, the Netherlands (No visa sponsorship available) Hours: 36 hours/week | Rotating shifts: morning, evening & weekends | On-site Salary: €2,800–€3,100 gross/month (based on 36 hours/week)
About the Role
Get-e is scaling quickly, and we're looking for driven, adaptable team players to grow with us. As a Global Hotel Operations Specialist, you'll sit at the core of our 24/7 international service team, managing hotel accommodation bookings for airline crews and clients across the world. You'll work directly with hotel suppliers and PMS/booking systems to secure availability, resolve allotment and rate issues, and keep crew accommodation running without disruption in a fast-paced, multicultural environment.
If you're someone who thrives under pressure, enjoys solving supplier and booking problems, and brings a can-do mentality to every shift, we'd love to meet you.
Your profile
What You'll Do
* Manage hotel bookings, room allotments, and rate/availability across a global hotel network.
* Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes.
* Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure.
* Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty).
* Perform quality checks on booking details and hotel data accuracy in our systems.
* Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels.
* Identify recurring supplier or booking issues and propose process improvements.
* Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment.
What You Bring
* Fluent English speaker; additional languages are a plus.
* Prior experience in hotel operations, reservations, or hospitality (e.g. front office, revenue/reservations, or a hotel-facing role at a travel/DMC/OTA) is strongly preferred.
* Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus.
* Understanding of hotel industry terms and mechanics (allotments, rate parity, cut-off dates, no-show policy) is a plus.
* Strong written and verbal communication skills, especially for supplier negotiation and issue resolution.
* Comfortable with rotating shifts (including weekends).
* Bachelor's degree (or equivalent Dutch HBO-level thinking/working) — hospitality/hotel management background is a plus.
* Team spirit and a proactive, problem-solving attitude.
Why us?
Besides an exciting and dynamic job, we provide you with the following:
* Gross monthly salary of €2,800 - €3,360 based on 36 hours/week.
* 7-month contract with base salary increase upon extension.
* NS Business Card or travel allowance.
* 25 vacation days (full-time basis).
* 8% vacation allowance (paid in April).
Furthermore, we provide you with other benefits:
* Discounted warm Muscle Meals.
* 2 free cab rides per year from Get-E.
* Biannual company parties.
* Fresh fruit and fair-trade coffee with freshly roasted beans.
* Friday afternoon “borrel” to wrap up the week.
* Access to our in-house gym
Ready to build your future with Get-e? Apply now and join a fast-growing, global team that values hard work, flexibility, and ambition.