About the role
Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña.
* Position: Technical Support Advisor * Location: On-site in Galicia, or Remote from mainland Spain * Employment type: Full-time * Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
* Communicate effectively with customers, providing clear and professional support. * Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience. * Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools. * Apply logical and critical thinking to analyze problems and identify effective solutions. * Collaborate with internal teams to escalate and resolve complex technical issues when needed.
REQUIREMENTS:
* Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages: Italian, Polish, Spanish, or Portuguese (C1). * Education or hands-on experience in IT, particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems. * Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically. * Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.
OFFER:
* Full-time (39 hours) contract, Monday to Friday * Dynamic and multicultural work environment. * Strong focus on work-life balance. * Comprehensive training on the product, advanced technologies, and in-demand skills in the market. * Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain. * Guidance and tools to reach career potential
Originally posted on Himalayas