About the role
Job Description
1. Courteously and effectively provides animal care and control services, information and assistance to the public, both in person and by telephone; resolves issues from the public, often under stressful conditions due to the emergent nature of the work.
2. Educates the public about animal issues and responsible pet ownership and promotes a humane and caring attitude towards animals; provides information on pet adoption, spay and neuter services, pet training and other animal-related services; promotes good public relations; provides information on opportunities for volunteer work and donations.
3. Clearly and accurately explains state and local laws and ordinances, departmental policies and procedures, and information regarding pet ownership, licensing, adoption, redemption, surrender and/or other animal-related issues to members of the public.
4. Assists the public to surrender, redeem and adopt animals in accordance with animal control laws and departmental procedures; collects information about animals and persons in accordance with animal control laws and departmental procedures; interviews potential adopters regarding animal adoptions and makes decisions about suitability of prospective adopters; demands independent judgment to follow-up on securing required or additional information, and reunite lost and found animals with their owners or place with a suitable new home.
5. Handles animals humanely and safely; transports animals and wildlife to adoption events, for veterinary care and treatment, and to other animal shelters, humane societies or wildlife centers; may perform a variety of errands and delivery of lab specimens, animals and documents.
6. Records transactions at the animal shelter, including narrative reports of public interactions and contacts; processes a variety of forms; documents information regarding the impoundment, condition, release and/or adoption of animals; produces and maintains accurate records regarding animal shelter office activities; uses a computer to access information in the shelter database, enter and update data, and print out documents, receipts and reports; reconciles invoices for charges to the department.
7. Collect and process information necessary to follow-up and enforce the City’s dog licensing program; issues dog licenses and citations for violations of animal control law.
8. Collects fees, produces receipts, makes change and balances daily receipts.
9. Receives, records and relays requests for routine and emergency services from the public to appropriate personnel or division; using a two-way radio in accordance with FCC rules, communicates with personnel in the field.
10. Ensures cleanliness and neatness of work area.
11. Performs related duties as assigned.
Qualifications
Minimum Qualifications:
Experience:
1. Six months experience providing customer services and information in an animal care and control operation or a related animal welfare/protection facility; OR
2. Two years experience as a customer service representative in an office or facility with heavy face-to-face public contact.
License and Certification:
Possession and maintenance of, or the ability to obtain and maintain, a valid California Class C Driver's License.
Note(s):
* One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
* A valid out-of-state driver’s license is acceptable during the application process. A valid California driver's license must be obtained prior to appointment and maintained throughout employment.
* Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.
Verification: Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process.
Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
What else should I know?
Selection Procedure The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.
If this becomes necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.
To find Departments which use this classification, please see: Position Counts by Job Codes and Departments.
Additional Information
Additional Information Regarding Employment with the City and County of San Francisco:
* Information About the Hiring Process
* Conviction History
* Employee Benefits Overview
* Equal Employment Opportunity
* Disaster Service Worker
* ADA Accommodation
* Right to Work
* Copies of Application Documents
* Diversity Statement
How to Apply: All job applications for the City and County of San Francisco must be submitted through our online portal by the filing deadline. Please visit https://careers.sf.gov/ to begin your application process. Select the “Apply Now” button on the job announcement you are interested in, and follow the on-screen instructions:
1. All candidates must complete a supplemental questionnaire as part of the employment application. Please follow the instructions at this link to submit the supplemental questionnaire:
* 1434 Shelter Service Representative Supplemental Questionnaire. * All work experience, education, training and other information provided should also be included in the work history and/or education sections of your application and is subject to verification
1. You may contact Melanie S. Bautista via email at [email protected] with questions regarding this opportunity. 2. Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.