About the role
Fast Team IT Technician
Why Digacore?
We’re a fast-paced, people-first MSP with:
* Real career growth * Autonomy to own projects and make decisions * A collaborative culture (we back each other up, no egos) * Paid certs, hybrid flexibility, and a leadership team that gets IT
About the Role:
We are seeking a highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills.
Primary Responsibilities:
* Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software. * Deliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS. * User creation/termination app install, printer setups. * Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets. * Maintain and update system documentation using ConnectWise and IT Glue. * Communicate professionally with clients, providing exceptional service and support.
Job Qualifications:
* Basic understanding of troubleshooting systems. * Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach. * Ability to diagnose technical issues and provide efficient solutions. * Excellent multitasking skills and adaptability to rapidly changing environments. * Quick learning ability for new software and troubleshooting tools. * Self-motivated with a sense of urgency to meet service commitments. * Recognize when it's appropriate to escalate support tickets. * Strong problem-solving skills and a proactive attitude. * A+ or other relevant certification
Benefits:
* Nationwide medical insurance. * Dental insurance. * Life insurance gifted to all employees. * Long-term disability insurance gifted to all employees. * FSA and HSA options. * 401k match * Generous paid time off. * Mental health days * Paid certification assistance
We are an Equal Opportunity Employer!
Compensation: $44,000-$50,000 annually