About the role
Job Description
POSITION TITLE: Inventory Controller & Asset Protection Manager - NAM
REPORTS TO: Director, Retail Operations - NAM
BUSINESS AREA: NAM Retail
LOCATION: New York, NY
TRAVEL AND ROLE: up to 50% across NAM Retail stores
OVERVIEW
The Inventory Controller and Asset Protection Manager is responsible for protecting the company’s inventory, assets, and profitability throughout the North American organization. This role will establish and manager scalable inventory control and asset protection strategies that improve inventory accuracy, reduce shrink and operational risk, and ensure strong execution across stores, and new store openings.
In partnership with Retail Operations, Store Leadership, HR and Legal, this leader will develop consistent processes, procedures, controls, reporting and training that support a rapidly growing store fleet. This leader will use data and field insights to identify risks, drive corrective actions, and build a culture of accountability and operational excellence.
WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:
* Hybrid work schedule * A generous PTO policy, plus 15 paid annual holidays and 3 floating holidays * Half-day Fridays for 6 months of the year * An exceptional employee discount on all our products and sister brands (Arc’teryx, Armada, Atomic, Wilson) * “Powder Bell” powder days throughout the winter season * Yearly health and wellness stipend to put towards physical, emotional or mental health * Opportunities to engage in the community and with industry partners
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:
Inventory Control
* Establish inventory control standards, policies and processes across the retail organization * Ensure inventory accuracy through cycle counts, physical inventories, store audits and root-cause analysis * Identify and resolve inventory discrepancies, transfers, receiving issues and system/ process gaps * Partner with Planning, Allocation, Supply Chain and Store Operations to improve inventory flow * Develop reporting KPI’s to monitor inventory accuracy and operational performance
Asset Protection and Shrink
* Develop and execute and North American retail Asset Protection strategy * Monitor and analyze shrink, theft, fraud, operational losses and other inventory risks * Establish store-level controls and compliance standards to minimize loss * Conduct audits and investigations and partner with store leadership on corrective actions * Build awareness and accountability around asset protection throughout the organization
New Store Growth:
* Establish NSO inventory processes, security standards, POS controls and operational procedures * Develop standardized, scalable processes that can support the company’s accelerated retail expansion
Training and Field Partnership
* Train store leaders and associates on inventory accuracy, shrink prevention, cash handling and asset protection * Spend meaningful time in stores to identify opportunities and reinforce standards * Partner with Area and Store Managers to create accountability for inventory loss and results * Build a culture where inventory is viewed as a critical company asset
SUCCESS IN THIS ROLE LOOKS LIKE:
* Stores open on schedule, on budget, and with high operational readiness. * Cross-functional teams operate with clarity, alignment, and accountability. * NSO processes become more efficient with each launch through structured continuous improvement. * Store teams feel equipped, supported, and ready to deliver an exceptional brand experience from day one.
Qualifications
QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Education & Experience
* Bachelor’s degree or equivalent experience in Business, Project Management, Operations, or related field. * 5+ years of experience managing retail store openings, remodels, or similar large-scale operational projects. * Proven ability to oversee multiple concurrent projects in a fast-paced environment. * Familiarity with construction processes, permitting workflows, and vendor management strongly preferred.
Skills & Competencies
* Strong project management capabilities with exceptional organizational skills and attention to detail. * Excellent cross-functional communication and relationship management skills. * Proficiency with project management tools (Asana, Smartsheet, MS Project, or comparable). * Demonstrated ability to manage both strategic planning and hands-on execution. * Adaptable, proactive, and comfortable operating in a rapidly growing, evolving environment.
Salary Range: At the time of this posting, the estimated salary pay range is from $110,000 USD to $130,000 USD. This range varies depending on the market location. Individual pay within this range will be determined based on factors such as job-specific skills, relevant experience, education, and training.
Please note that the mentioned pay range represents the base pay only and does not include our competitive bonus program and benefits package.
PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to travel, talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The noise level in the work environment is usually moderate, but can involve exposure to varying noise levels, ranging from moderate to loud, as well as flashes of light.