About the role
Are you an experienced IT professional looking for a hands-on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses.
They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises.
Key Responsibilities
* Provide technical assistance to customers and act as a trusted point of contact for support matters.
* Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
* Manage incidents, requests and ongoing technical tasks through the Service Desk system.
* Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
* Escalate critical, complex or high-priority issues to Management when appropriate.
* Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
* Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
* Install, configure, test, maintain and repair IT hardware, software and related systems.
* Maintain accurate ticket information and document technical work and outstanding actions.
* Respond to major incidents and priority issues both remotely and at customer locations.
Benefits
* £30,000 - £40,000 per annum, depending on experience.
* 40 days' paid holiday annually.
The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:
* Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory).
* Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory).
* Microsoft Intune, RMM solutions and telephone platforms.
* Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
* Working with external suppliers and service providers to resolve technical requirements.
* Applying appropriate IT procedures, controls and industry best practices.
* Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
* Azure administration and implementation.
* Windows 10, Windows 11 and Mac operating systems.
* Building, imaging and configuring different customer environments.
* Strong written and verbal communication skills and a professional customer-facing manner.
* The ability to analyse issues, troubleshoot effectively and work independently.
* A collaborative approach and the ability to contribute as part of a wider team.
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