About the role
We’re looking for an experienced and detail-oriented Executive Head Housekeeper to lead our housekeeping team. As an Executive Head Housekeeper, you will be responsible for overseeing and managing all aspects of housekeeping operations, ensuring a high standard of cleanliness and guest satisfaction.
The ideal candidate should have strong leadership skills, excellent organizational abilities, and a proven track record in executive housekeeping roles.
Responsibilities
* Oversee and coordinate the daily activities of the housekeeping team * Develop and implement cleaning procedures and standards to maintain a pristine environment * Train, motivate, and lead housekeeping staff to deliver exceptional service * Conduct regular inspections of guest rooms and common areas to ensure quality standards are met * Manage inventory levels of cleaning supplies and equipment, placing orders as needed * Collaborate with other departments, such as maintenance and front desk, to address facility needs * Handle guest complaints or concerns related to housekeeping, striving for quick and effective resolution * Create and manage staff schedules to meet operational requirements * Ensure compliance with health and safety standards in housekeeping operations * Uphold a high standard of cleanliness and presentation throughout the property
Requirements and Skills
* Proven experience as an Executive Housekeeper or in a similar leadership role preferabely in hospitality industry * Must be proficient with English and Spanish * Strong leadership and organizational abilities * Excellent communication and interpersonal skills * In-depth knowledge of cleaning techniques, materials, and equipment * Ability to train and motivate a diverse team * Good problem-solving skills and the ability to handle guest issues professionally * Familiarity with housekeeping software and tools * Flexibility to work weekends, holidays, and varied shifts * Integrity and a customer-focused mindset * Mimum High School Diploma in Hospitality, Management, or a related field is a plus