About the role
Position Objective
The Billing Manager leads the end-to-end billing function, ensuring timely and accurate invoicing, revenue realization, cash-flow support, and exceptional customer service. The role oversees billing operations, client escalations, financial controls, process improvement initiatives, and team performance while partnering across Payroll, Finance, Sales, Operations, Credit & Collections, and Client Services.
The Billing Manager protects revenue through effective invoicing processes and ensures operational excellence throughout the billing lifecycle.
Commitment to Our Culture, Values and Behaviors
* Act as an ambassador for Vertage and contribute to a culture of trust, entrepreneurship, innovation, authenticity, inclusivity, and agility.
* Make and keep commitments through accountability, ownership, and transparent communication.
* Treat colleagues, customers, and partners with respect and professionalism.
* Promote continuous improvement and seek better ways to strengthen business effectiveness.
* Act in a manner that protects the safety, integrity, reputation, and financial interests of Vertage.
Key Responsibilities
Billing Operations Leadership
* Lead daily billing operations across multiple business lines and customer programs.
* Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements.
* Monitor billing productivity, backlog, cycle times, and service-level performance.
* Manage exception reporting, prioritization, and resolution processes.
* Ensure adherence to established billing policies, procedures, and controls.
Revenue Protection and Financial Controls
* Oversee billing quality-control processes to minimize invoice errors and revenue leakage.
* Ensure all validated billable activity is invoiced timely and accurately.
* Review aging trends and partner with Credit & Collections to support cash-flow objectives.
* Monitor billing exceptions, credits, rebills, write-offs, and revenue-impacting adjustments.
* Support internal and external audit requests and maintain clear documentation and audit trails.
Customer and Escalation Management
* Serve as the primary escalation point for complex customer billing issues.
* Resolve invoice disputes, rate discrepancies, purchase-order challenges, and billing inquiries.
* Partner with client-facing teams to improve customer satisfaction and payment outcomes.
* Support strategic client reviews and executive escalations.
* Maintain clear stakeholder communication until issues are fully resolved.
Leadership and Team Development
* Manage, coach, and develop Billing Specialists and Pay/Bill staff.
* Establish performance expectations, service standards, and accountability measures.
* Support hiring, onboarding, training, and succession-planning activities.
* Balance workloads and priorities to maintain service levels and business continuity.
* Foster continuous improvement, collaboration, and operational excellence.
Systems and Process Improvement
* Partner on billing system enhancements, implementations, integrations, and testing initiatives.
* Identify automation opportunities and process efficiencies.
* Use reporting and operational data to identify trends, risks, and improvement opportunities.
* Participate in business transformation and integration projects.
Work Experience and Attributes
Essential
* Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
* Five or more years of billing, accounts receivable, finance operations, or staffing back-office experience.
* Three or more years of leadership experience managing operational teams.
* Strong knowledge of invoicing, customer billing processes, accounts receivable, collections, and revenue controls.
* Advanced Microsoft Excel skills and experience with ERP or pay/bill platforms.
* Demonstrated ability to manage competing priorities in a high-volume environment.
* Strong analytical, communication, customer-service, and problem-solving skills.
Preferred
* Experience in staffing, MSP, VMS, or contingent-workforce environments.
* Experience with Dynamics GP, 1Staff, Bullhorn, UKG, or comparable platforms.
* Experience supporting complex, high-volume, multi-client billing operations.
* Experience leading system implementations or operational transformation initiatives.
This position description outlines the principal purpose and main elements of the role. It is not intended to be a wholly comprehensive or permanent schedule of duties and may be amended to meet the changing needs of the business.