About the role
Supervisor, Laboratory Training
General Summary
Responsible for managing critical training, competency processes and employee Career Progression for QualTex Laboratories.
Facilitate organizational excellence throughout all departments.
Exhibit leadership and maintain knowledge of regulatory/quality requirements.
Maintain knowledge of all current Standard Operating Procedures (SOPs) and training plans required for effective training and competency.
Maintain excellent communication with all personnel. Manage and supervise Laboratory Technical Specialists, Training who are assigned to QualTex Labs.
Work with other staff involved with Learning & Development to develop, write and/or revise core laboratory curriculum.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).
Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
Major Duties and Responsibilities
Essential Tasks
· Manage training objectives, curriculum, strategies, policies, and programs.
· Coordinate training activities and competency assessments.
· Evaluate and monitor training programs for effectiveness, regulatory compliance, and timeliness of completion.
· Collaborate with Laboratory operations, Compliance, and QA staff to identify key metrics that, when addressed during training, will improve quality and efficiency.
· Collaborate with Laboratory Operations, Compliance, and Quality Assurance SMEs to produce and/or revise controlled documents in response to Investigation Reports/CAPAs, Validations, Quality Audits, Risk Assessments, process improvements, etc.
· Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.
· Competently perform all assigned departmental duties.
· Monitor staff performance and assign workflow schedules. Train and/or mentor new employees.
· Manage, initiate, and lead team-oriented work projects for the implementation of training programs, validations, process improvements, and Standard Operating Procedures (SOPs) that align with strategic goals.
· Display positive leadership skills and champion management directives with department employees by committing to and embracing the mission, vision, and core values of QualTex Laboratories:
· Be dedicated to the highest standards of quality and adhere to all safety, regulatory, and quality requirements.
· Foster an atmosphere of open, honest communication and knowledge sharing among workers in business units throughout the organization. Demonstrate respect for co-workers and management.
· Consistently improve performance outcomes in customer satisfaction, worker engagement (motivation and satisfaction), operational excellence, innovation, and financial performance.
· Maintain a positive work attitude and participate in self-improvement as an effective leader.
· Assist in other laboratory areas as directed.
Performs other duties as assigned.
Non-Essential Tasks
· May perform duties as designated by management team as needed or in the event of his/her absence.
Education
Required Minimum Education
Requires a Bachelor’s Degree from an accredited college or university with major course work relative to the field of assignment.
Licenses and/or Certifications
· Valid United States Operators Driver’s License
Experience
Required Minimum Experience
· Requires four or more years of laboratory experience.
· Requires one or more years of training or cirriculum development experience.
Preferred Experience
· Prefer electronic curriculum development experience. Prefer adult or corporate training experience.
Knowledge
· Must have a working knowledge of laboratory sciences.
· Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.
Skills
· Must be capable of developing adult learning curriculum and training employees.
· Must demonstrate positive leadership skills.
· Must be capable of performing, evaluating, and reporting on educational programs.
· Must be capable of operating motor vehicles in all types of weather conditions.
· Must have strong computer skills.
· Must have excellent written and oral communication skills.
Abilities
· Must be able to keep information confidential.
· Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports.
· Must be neat in appearance and well groomed.
· Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
· Must work well independently and as a team member as well as facilitate organizational team activities.
Working Environment & Travel Requirements
Works in a well-lighted air conditioned and heated laboratory/department.
May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment.
May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.
May have bodily exposure to refrigerator/freezer temperature, especially hands and face.
Will work extended hours during peak periods.
May be required to work any time of the day, evening or night during the week or weekend.
Occupational Exposure Assignment - Category I
Physical Requirements
Must be able to drive on behalf of the organization.
Will sit, stand, walk, and bend during working hours.
Requires to reach, lift and carry up to 20 lbs
Requires manual and finger dexterity and eye-hand coordination.
Requires normal or corrected vision and hearing corrected to a normal range.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Compensation: $88,800 - $113,100