About the role
Job Description
We are looking for a Fraud Officer to join our Middle Office – Anti-Fraud & Financial Crime Center team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.
RESPONSIBILITIES
* Effectively communicate with our internal customer support team in order to resolve dispute requests. * Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms). * Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity. * Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance. * Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach. * Respond to requests in relation to transactions. * Maintain all investigation records and case outcomes. * Develop and maintain strong working knowledge of all relevant card scheme rules and regulations. * Explore new ways that can help improve existing fraud strategies. * Continuously learning and improving on product and job knowledge.
Qualifications
* Minimum of 3-5 years’ experience in banking operations department. * Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset. * “Excellent written and verbal communication skills in English are mandatory; proficiency in French is a plus. * Exceptional organizational skills and attention to detail. * Strong analytical abilities. * Capability to think out of the box. * Able to work within a team. * Able to manage stress and work with high volumes.
Additional Information
SQ1
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