About the role
UTILITY SERVICES OFFICE ASSISTANT POSITION
Applications Due: October 30, 2026
JOB INFORMATION
Job Title: Utility Services Office Assistant
Department: Marion Water Department
Reports to Position: General Manager
Location: Marion Water Department
Overtime Status: Hourly
FLSA Status: Non-Exempt
Salary: Starting at $55,000
JOB SUMMARY
Under the general direction of the General Manager, performs a wide variety of administrative support and accounting tasks which require independent judgement and the application of basic department policies and regulations. This position is non-exempt, with a standard work schedule aligned with the Marion Water Department's business hours of 7:30 a.m. - 4:00 p.m.
ESSENTIAL JOB DUTIES/WORK PERFORMED
* Answers telephones * Prepares service work orders * Handles customer inquiries, requests, and payments * Maintains utility accounts * Administers backflow prevention program * Prepares reports and correspondence and provides general utility office administrative support.
Additional duties may include the following:
* Delinquent billing collection procedures including filing and tracking liens and submitting accounts to collection agencies and the State * Process daily cash receipts and related reports; balance cash drawer * Prepare and monitor miscellaneous accounts receivable, including bulk water sales and miscellaneous billing items outside of the utility accounts receivable system * Monitor miscellaneous billing item pricing and submitting prices change recommendations * Various accounts payable and accounts receivable tasks * Process mail * Assist other office personnel as needed * Other duties as assigned
REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS
* Ability to interact with callers and visitors in a courteous and professional manner * Knowledge of modern office procedures and practices * Experience with Microsoft Office software products * Familiarity with record maintenance and bookkeeping procedures * Ability to read and post numerical data with speed and accuracy * Familiarity with or the ability to learn utility billing software * Skill in the operation of a calculator * Ability to perform in a fast-paced environment as well as take initiative during down times. * Ability to work in a team environment. * Ability to occasionally lift up to 50 lbs. * Must meet eligibility requirements for employee fidelity bond as determined by the Department's insurance carrier.
EDUCATION/EXPERIENCE
* High school diploma or G.E.D. equivalency required * Minimum of two years of general office and customer service experience, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
WORKING CONDITIONS
* Works a standard work week. * May be required to work overtime upon demand of workload.
REQUIRED BACKGROUND CHECKS
* Criminal Background Check * Sex Offender Registry Check * Credit Check * Driving Record Check
Compensation: Starting $55,000