About the role
Job Title: Unified Endpoint Management (UEM) Senior Mobility Engineer - Washington DC
Role/Office Location Options: Washington, D.C.
Requirements: Must be a US citizen to be eligible to apply for this position. Must be able to obtain secret clearance to be eligible to apply for this position.
Responsibilities:
* Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments. * Provide support for mobile applications such as Office 365 as needed. * Perform configuration management, technical support, application support and corresponding documentation. * Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community. * Must be able to work core (8:30am – 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Must be able to work from home/remote when requested by COTR using customer supplied equipment. * Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. * If the candidate has reliable high-speed internet, the work can be completed off-site (home) using customer supplied laptop(s).
Tasks:
* Provide technical support for all mobile device issues via our ticketing system, telephone, or email. * Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed. * Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction. * Perform configuration management and develop supporting documentation. * Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
QUALIFICATIONS
* Must have 4 + years strong operation support experience with Windows Server 2019 or greater * Experience with Windows Server Management and Vulnerability Remediation Patching * 5 + years operations support experience with MDM design and implementation desired * Must have 4+ years operations support experience with Workspace One UEM mobile device platform * Must be available to work on a flexible schedule and participate in 24x7 on-call technical support. * Knowledge of and demonstrated experience with the following technology is a plus: * Workspace One UEM * Workspace One Access * Microsoft Office 365 applications * Microsoft Active Directory * Windows Server Administration
Education: * Bachelors degree (preferred in Healthcare)
Benefits:
* Two Week Vacation * Paid Medical/Dental/Vision * 401k * Paid Federal Holidays
Please send an updated resume to [email protected]